许馨芷

• 1:香港中文大学社会科学学院社会学系

摘要(Abstract)：

服务机器人无疑是人机互动领域中最受跨学科研究者关注的问题之一。以往的研究主要集中在对服务机器人的技术创新和使用功能的理论化建构，少有从机器人的实际服务表现入手探究服务机器人的服务角色和社会参与。通过对机器人使用者在日常智能服务场景中与服务机器人互动的民族志和多模态互动的视频数据分析，本研究揭示了服务机器人的三个动态化的服务角色，以及其从具身性到符号性的服务参与过程，并反映了机器人使用者和服务机器人之间动态变化的服务关系。

关键词(KeyWords)： 服务机器人;社会角色;人机交互;使用者视角;科学技术与社会研究

Abstract:

Keywords:

基金项目(Foundation):

作者(Author): 许馨芷

DOI: 10.19524/j.cnki.10-1009/g3.2022.01.037

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